AI Reshaping Companies: From SaaS to "Service as a Software"
Klarna, the Swedish Buy Now Pay Later giant, is undergoing a major transformation by adopting AI to replace traditional SaaS tools, aiming to save $40 million in 2024. By moving to an AI-based "Service as a Software" model, Klarna is improving efficiency, reducing costs, and enhancing the customer experience with faster resolutions and round-the-clock multilingual support.
Learn More